Crypto Job Listings for Bakkt Company looking for Customer Service Representative
As a Trading Operations Specialist on the Electronic Trading Operations team, you will monitor and support products and services relating to electronic trading technology and market making in digital asset markets. You will work closely with our Risk, Security Engineering and Blockchain, teams to monitor, support, plan and test Bakkt’s proprietary systems.
Deliver excellent customer support through various channels i.e. voice, email, and chat
Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
Service existing travel bookings e,g. requests to cancel or change bookings
Monitor and service open issues through completion
Provide site navigation assistance to customers who are new to self-booking online
Educate customers on website functionality
Requirements
High School diploma or equivalent
A bachelor’s degree is not required, but is a plus
3 years of customer service experience in a contact center and/or customer facing retail environment
Must be professional and articulate with strong interpersonal skills
Must have a pleasant phone presence and friendly personality
Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
Basic proficiency with the Microsoft Office suite
Ability to read an interpret documents such as procedure manuals and instructions
Ability to diffuse escalated customers
High School diploma or equivalent
A bachelor’s degree is not required, but is a plus
3 years of customer service experience in a contact center and/or customer facing retail environment
Must be professional and articulate with strong interpersonal skills
Must have a pleasant phone presence and friendly personality
Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
Basic proficiency with the Microsoft Office suite
Ability to read an interpret documents such as procedure manuals and instructions
Ability to diffuse escalated customers
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